Transparent Policy Notice: Because Digital Disha provides digital software licenses, server deployments, API configurations, and bespoke coding services, refunds and cancellations are processed according to the transparent criteria detailed below.
1. Pre-Purchase Demos & Evaluation
To ensure total satisfaction, Digital Disha provides live interactive demonstrations, trial environments, and detailed feature breakdowns before any payment is collected. We strongly encourage all clients to evaluate product features, software compatibility, and reporting workflows prior to purchase.
2. Standard SaaS & Packaged Software (7-Day Review)
For standard off-the-shelf software packages (Digital Disha CRM Pro, School ERP Starter):
- If you experience critical technical defects that our engineering team is unable to resolve within 7 business days of deployment, you may be eligible for a pro-rated or full refund.
- Refund requests must be formally submitted in writing to support@digitaldisha.org with full transaction details and specific technical issue descriptions.
3. Non-Refundable Items & Services
The following categories are strictly non-refundable due to incurred third-party costs and immediate resource commitments:
- Third-Party Meta / WhatsApp Utility & Conversation Charges: Meta WhatsApp conversation charges paid directly to Meta or consumed via the messaging platform.
- Custom Development Milestones: Once custom code has been developed, delivered, and approved by the client at designated project milestones.
- Domain Names, SSL Certificates & Dedicated Server Setup Fees: Third-party infrastructure costs incurred immediately on procurement.
- Digital Marketing Ad Spend: Ad budgets consumed on Facebook Ads or Google Ads networks.
4. Project Cancellation Procedure
If you wish to cancel an ongoing custom development project:
- Notice must be given in writing via registered email.
- Any unconsumed balance remaining after calculating developer hours invested up to the cancellation date will be refunded within 7 to 10 business days.
5. How Refunds Are Processed
Approved refunds will be processed via the original method of payment (Bank NEFT/RTGS, UPI, or Original Payment Gateway). It typically takes 5 to 7 working days for the funds to reflect in your bank account depending on your banking provider.
6. Need Help or Have Questions?
If you have questions regarding our refund policy or need assistance with your existing subscription, please reach out to our accounts team:
Accounts & Billing Desk — Digital Disha
Nowsolia Gaon, Jorhat, Assam - 785004, India
support@digitaldisha.org
+91 8798105951
