Privacy Commitment: At Digital Disha, your privacy and business data security are our top priorities. We do not sell or monetize your data with unauthorized third parties.
1. Overview & Information We Collect
This Privacy Policy explains how Digital Disha collects, uses, protects, and discloses information when you interact with our website (digitaldisha.org), purchase our software, or use our cloud solutions.
We may collect the following types of information:
- Contact Details: Name, business name, phone number, WhatsApp contact, email address, physical billing address.
- Order Information: Products selected, licensing details, transaction IDs, invoice numbers.
- Technical Data: IP address, browser type, device information, operating system, and anonymous usage analytics.
- Client Campaign Data: WhatsApp message payloads, template parameters, and recipient logs processed on behalf of clients under strict confidentiality.
2. How We Use Your Data
We utilize the collected information to:
- Process software licenses, setup instances, and verify customer identities.
- Send automated order confirmations, receipts, invoices, and renewal notices.
- Provide dedicated technical support, troubleshooting, and feature upgrades.
- Deliver official Meta WhatsApp Cloud API broadcasts as initiated by your authorized account.
- Comply with statutory Indian tax, regulatory, and legal obligations.
3. Data Protection & Security Measures
We employ modern industry-standard security architectures, including 256-Bit SSL/TLS encryption, secure hashed passwords, role-based access control (RBAC), and protected MySQL server instances to safeguard client data against unauthorized access, loss, or alteration.
4. Meta WhatsApp API & Third-Party Services
When utilizing our WhatsApp Cloud API services, certain message payloads are routed through official Meta servers in accordance with Meta's Privacy Policy. We do not inspect or sell your customer lists or message contents.
5. Cookies & Tracking Technologies
Our website may use standard cookies and session identifiers to enhance your user experience, retain login states, and gather aggregated performance analytics. You can disable cookies in your browser settings if desired.
6. Data Retention & Your Rights
We retain customer records for the duration of the active service contract and as required by Indian accounting laws. You have the right to request access to, correction of, or deletion of your personal data by submitting a written request to our support desk.
7. Privacy Officer Contact
For inquiries or data concerns regarding this policy, please reach out to our team:
Data Protection Desk — Digital Disha
Nowsolia Gaon, Jorhat, Assam - 785004, India
support@digitaldisha.org
+91 8798105951
